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Notes

  • Tax rates include 13% Costa Rican sales tax, 911 service charge (0.75%), and 9355 statutory charge for Red Cross financing (1%)
  • International calls less than 3 seconds are not charged.
  • Calls to Costa Rica less than 3 seconds are not charged.
  • If you use the Operator Preselection service "1900" you must add the charge of a cellular or landline call as appropriate. Your traditional telephone provider should not charge for such a call.
  • Installation charge is 3000 colones per service and a deposit equivalent of one month of services
  • No difference between On-net and Off-net calls.
  • Advertised rates apply to both prepaid or post-paid services.
  • For calls transferred or forwarded to any network, the applicable charge for a call to that network apply.
  • No restriction apply to transfer or forward calls from the CallMyWay network
  • Calls to Mexico are charged based in real call duration
  • Installation charge 3000 colones per service
  • Monthly charge 3000 colones per service
  • 3000 colones reactivation o reconnection fee per service, 3% interest rate for owed ammounts apply
  • Charges in Costa Rica Colones unless otherwise specified, if in US Dollars applies the BCCR offical purchase exchange rate at the time the invoice is issued

General support scheme

  • Support is provided free of charge and remotely as follows
    • Via email (support@callmyway.com), chat or call to our service center 800 800 0202.
      • Monday to Friday 6:30 to 17:30 hours (-6 UTC)
      • Saturday and Sunday 7:00 to 17:00 hours (-6 UTC)
    • Emergencies, 24/7: support@callmyway.com
  • For other services or requests, after the second unjustified visit, previous customer request, rates IVA included, applies BCCR purchase exchange rate of the invoice emmision date:
    • Programmed remote support (carried out 24 hours after request)
      • US$56.5 per hour, from the moment our staff leaves our offices.
    • Remote emergency support (carried out 2 hours after request)
      • US$84.75 per hour, from the moment our staff leaves our offices.
    • Programmed in situ support (carried out 24 hours after request)
      • US$84.75 per hour, from the moment our staff leaves our offices.
    • In situ emergency support (carried out 3 hours after request)
      • US$169.5 per hour, from the moment our staff leaves our offices.